A long project collaboration

This project is part of a long-term collaboration with Flowe SB. Working with their design team, I contributed to multiple projects. For this particular project, I designed the complete user flow and specific interactions, collaborating closely with the UI team to develop an F24 tax payment flow.

Challenge

The core challenge of this project was to digitize a complex payment document. I needed to design a complete payment tax flow from scratch that would include both a step-by-step data entry process and a document scanning feature. This scanning capability would allow users to extract data directly from paper documents. The solution presented here represents one of several design iterations we developed on the way to our final implementation.

How can we improve the process?

1. Users truly face problems with tax payment documentation and plus, nowadays in Italy we don’t have a clear digital service to pay tax, so we try to digitalize it.
2. Reduce the fear of getting error or wrong filling documentation.
3. Using digital payment flow to help people overcome these fears and do payment in a safe place.

The F24 in deep

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Taxes and duties in Italy are payed through the F24 model.

Identifying technical constraints and UX pain points helped us explore different solutions for designing the right flow and features, such as the OCR system to collect and later edit scanned documents.

Digital scan problem

• Uploading a multi-data document on mobile is not very easy nothing can ensure the user that every data is correctly entered. The current market solutions don't help the user to visualize correctly the recap, and most of the time it doesn't work properly.
• Creating a very mobile-centered feature that helps users scan and upload documents, and also compile forms and data manually, that's going to give the user more control and knowledge about the F24.

User expectation